The Importance of Measuring CX Externally 25 May 2023 At Investor in Customers (IIC) we always talk about the importance of externally measuring both... Read More
The Link Between Consumer Duty And Customer Experience 27 Apr 2023 The new Consumer Duty regulations, designed for the Financial Services industry are designed to... Read More
The Business Benefits Of Customer Experience Awards 26 Apr 2023 The customer experience should be at the heart of everything you do. Afterall, a happy, satisfied... Read More
Do Customers Expect Perfect Service? 3 Apr 2023 In a world where businesses are increasingly able to compete with each other online, customer... Read More
Why Is The FCA Implementing A New Consumer Duty Plan And When Does it Take Effect? 3 Apr 2023 According to the FCA, the new Consumer Duty plan will introduce a ‘more outcomes-focused approach... Read More