25 May 2023
At Investor in Customers (IIC) we always talk about the importance of externally measuring both...
The Link Between Consumer Duty And Customer Experience
27 Apr 2023
The new Consumer Duty regulations, designed for the Financial Services industry are designed to...
The Business Benefits Of Customer Experience Awards
26 Apr 2023
The customer experience should be at the heart of everything you do. Afterall, a happy, satisfied...
Do Customers Expect Perfect Service?
3 Apr 2023
In a world where businesses are increasingly able to compete with each other online, customer...
Why Is The FCA Implementing A New Consumer Duty Plan And When Does it Take Effect?
3 Apr 2023
According to the FCA, the new Consumer Duty plan will introduce a ‘more outcomes-focused approach...