Investor In Customers Blogs

The Role of AI in Modern Customer Interactions The way businesses interact with customers has been revolutionized by artificial...

In the ever-evolving realm of financial services, the 2024 implementation of Consumer Duty Closed Book regulation presents a considerable...

In the endless quest for customer retention, companies often rely on tried-and-true tactics to retain their customers. But what if there...

In today's hyper-competitive business landscape, standing out amidst your competition requires more than just delivering a good product...

In today's digital age, social media has become an indispensable tool for businesses to connect with their customers.  Beyond just...

In the dynamic landscape of business, acquiring new customers is undoubtedly crucial, but the true measure of success lies in the...

In the ever-evolving landscape of customer experience (CX), one thing remains constant, the pursuit of customer loyalty. It's what every...

Solidifying your understanding of every aspect of Consumer Duty, is the key to flawlessly evidencing it. How can you expect to accurately...

The Financial Conduct Authority (FCA) has taken a significant step in prioritising consumer protection by introducing the Consumer Duty...

At Investor in Customers (IIC) we always talk about the importance of externally measuring both your customer and employee experience....

The new Consumer Duty regulations, designed for the Financial Services industry are designed to protect consumers, and ensure that...

The customer experience should be at the heart of everything you do. Afterall, a happy, satisfied customer is much more likely to use...

In a world where businesses are increasingly able to compete with each other online, customer service can make or break a company. A...

Customer Experience (CX) outcomes for every company are different. Obviously, the main essence of CX should be the same no matter what...

Customer experience is a crucial aspect of business growth. Customer experience is the way customers perceive a brand and its products...