Good customer service is no longer enough
Your customers have the power of choice and are five times more likely to buy from a company delivering great customer experience.
Any business can give good customer service at a point in time, but your customers' loyalty and spending is determined by their overall attitude to your brand and their experience of your service offering. Your customer needs to feel that they are valued from the moment their journey with you begins, by everyone they come across within your business, and that your care of them is your highest priority every step of the way. More than that, they want to know that you will be anticipating their needs, and that you hope to exceed their expectations. And that as a company you focus on wider issues; fair treatment of employees, environmental policies, corporate responsibility, and that you take your regulatory requirements very seriously.
So much more than a customer satisfaction survey.
Investor in Customers is an independent customer experience agency with more than 10 years of improving customer service skills and bettering businesses. We don't just take survey feedback from your clients, but also your employees and management team, to reveal the truth behind your customer experience delivery.
We conduct thorough assessments which include a Net Promotor Score®, develop detailed insights, and award annual accreditations that show customers you listen and care. Putting you head and shoulders above your competition and significantly increasing customer satisfaction and customer retention.
We present our findings back with a detailed insight report, and find the quick wins for sustainable change, so you can take immediate action.
We've questioned millions of people and accredited thousands of businesses with an IIC award
95% say we make everything as straightforward as possible.
92% agree we provide good on-going support, helping make sure their IIC assessment delivers measurable results.
95% of our clients recommend us. Here's why:
- The credible excellence of the insight
- Ease and cost efficiency of the service
- Strategic business benefits
- The endorsement of the Investor in Customers Award accreditation