We bring the insight. You reap the rewards.

Do you want to attract and retain more business? Increase employee engagement?

Boost profitability and prove you treat customers fairly? We can help.

Good customer service is no longer enough.

Your customers have the power of choice and are five times more likely to buy from a company delivering great customer experience.

Any business can give good customer service at a point in time, but your customers' loyalty and spending is determined by their overall attitude to your brand and their experience of your service offering. Your customer needs to feel that they are valued from the moment their journey with you begins, by everyone they come across within your business, and that your care of them is your highest priority every step of the way. More than that, they want to know that you will be anticipating their needs, and that you hope to exceed their expectations. And that as a company you focus on wider issues; fair treatment of employees, environmental policies, corporate responsibility, and that you take your regulatory requirements very seriously.

Harness the power of customer feedback. Succeed with insight.

Customer feedback can achieve IIC accreditation

So much more than a customer satisfaction survey.

Investor in Customers is an independent customer experience agency with more than 10 years of improving customer service skills and bettering businesses. We don't just take survey feedback from your clients, but also your employees and management team, to reveal the truth behind your customer experience delivery.

We conduct thorough assessments which include a Net Promotor Score®, develop detailed insights, and award annual accreditations that show customers you listen and care. Putting you head and shoulders above your competition and significantly increasing customer satisfaction and customer retention.

We present our findings back with a detailed insight report, and find the quick wins for sustainable change, so you can take immediate action.

Here's what our clients say.

We’ve surveyed over 2 million people and accredited more than 250 businesses with an IIC Award.

95% say we make everything as straightforward as possible.

92% agree we provide good on-going support, helping make sure their IIC assessment delivers measurable results.

95% of our clients recommend us. Here's why:

  • The credible, excellence of the insight
  • Ease and cost efficiency of the service
  • Strategic business benefits
  • The endorsement of the Investor in Customers Award
Jelf Group Chief Executive endorsement of IIC

Contact us.

From the blog.

Delivering a first-class client service

December 11, 2018
Your clients’ expectation of service and client care are incredibly high and continually rising.We often see that improvements made within law firms are not necessarily always what clients’ want. Your interpretation of a first-class service may not be the same as theirs. Client confusion and di...
read more

Please read our Privacy Notice

Our Clients
Our Team
Blog