Improve your customers' experience

Assess. Improve. Differentiate.

Create an award winning customer experience

Assess. Improve. Differentiate.

Our customer experience assessments will help you create an award winning CX while developing your competitive advantage - ensuring your customers stay longer, buy more, and say positive things about you.

"What gets measured gets done"

You have 3 objectives:

  1. Keep existing customers.
  2. Attract new customers.
  3. Increase lifetime value of customers.

It all starts with one of our unique CX assessments...

We enable you to:

  1. Identify and exceed the individual needs of your customers.
  2. Delight those customers, so they stay longer and spend more.
  3. Generate competitive advantage via our customer excellence award.

These are our CX assessments:

CX assessment for small to medium size organisations

CX assessment for medium to large size organisations

The IIC Award

Proof that you are customer-centric

Reach our standard during assessment and we'll accredit you with an Investor in Customers award – bronze, silver or even the exceptional gold standard - to promote trust and reassurance in your brand and to help you prove that you meet your regulatory standards for customer experience excellence.

Whether you want to improve the way you treat your customers, or prove to your regulatory body, trade association or target audience that you treat your customers exceptionally well, you've come to the right place.

now read the latest from our blog...

CSA Recognised for Providing ‘Outstanding’ Experience

November 26, 2019
The Credit Services Association, the voice of the UK debt collection and debt purchase sectors, has maintained its IIC  Silver accreditation and it has been congratulated for continuing to provide an outstanding experience to its Members.The Silver accreditation has been awarded to the CSA for...
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