Helping you improve your customers' experience

Assess. Improve. Accredit. Differentiate.

Whether you want to improve the way you treat your customers, or prove to your regulatory body, trade association or target audience that you treat your customers exceptionally well, you've come to the right place.

You have 3 objectives:

  1. Keep existing customers.
  2. Attract new customers.
  3. Increase lifetime value of customers.

It all starts with one of our CX assessments...

We enable you to:

  1. Identify and exceed the individual needs of your customers.
  2. Delight those customers, so they stay longer and spend more.
  3. Generate competitive advantage via our customer excellence award.

CX assessment for small to medium size organisations

CX assessment for medium to large size organisations

The IIC Award

Proof that you are customer-centric

Reach our standard during assessment and we'll accredit you with an Investor in Customers award – bronze, silver or even the exceptional gold standard - to promote trust and reassurance in your brand and to help you prove that you meet your regulatory standards for customer experience excellence.

now read the latest from our blog...

QuestGates awarded Gold

April 16, 2019
QuestGates is proud to announce that it has retained its Gold status for customer service following the latest assessment by leading customer experience agency, Investor in Customers (IIC).In doing so, QuestGates not only increased its overall score versus the previous assessment, but consistent sc...
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