Your customers have the power of choice.
By acting on IIC assessment feedback, you can and will improve your customer experience. 76% of our clients improve their service and their IIC scores by their second assessment, and many report a double-digit increase in profits.
How we help.
We take survey feedback from your customers, employees and management team, uncovering the truth behind your customer experience. And we present our findings back with a detailed insight report.
By finding the quick wins for sustainable change, we form a plan of action. Reach our standard, and we'll accredit you with an Investor in Customers Award to promote trust and reassurance in your brand.
We have been measuring the Net Promoter Score® for our clients since 2006.