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Customer Retention Through Unconventional Customer Experience

In the endless quest for customer retention, companies often rely on tried-and-true tactics to retain their customers.

But what if there were lesser-known, yet highly effective, strategies that could elevate your customer experience game to new heights?

We decided to explore three unconventional approaches that can wow your customers and keep them fiercely loyal to your brand…


Personalised Gestures

In a world of digital communication, a handwritten thank you note or a personalised gift can truly stand out. 

Show your customers you care by sending them thoughtful gestures on special occasions like birthdays or anniversaries, fostering a deeper emotional connection with your brand. 

Additionally, offering unexpected upgrades or enhancements to their products or services can further surprise and delight your customers, showing that you're invested in their success and satisfaction!



Roll out the red carpet for your most loyal customers with exclusive events designed to show appreciation for their continued support. 

Whether it's a behind-the-scenes tour, a product preview, or a networking opportunity with company executives, these events create memorable experiences and make your customers feel individually appreciated.

Create platforms or forums where your customers can connect with each other, share tips, and exchange experiences related to your products or services. 

Building a community around your brand creates a sense of belonging and immortalises customer relationships.



Identify your most loyal and passionate customers and empower them to become brand ambassadors.

By providing exclusive perks and recognition, you can turn these advocates into a powerful force for spreading positive word-of-mouth and driving loyalty. 

Additionally, host educational workshops or webinars to help your customers maximise the value they derive from your products or services.

By providing valuable insights and tips, and demonstrating your commitment to their success, you can watch them become loyal advocates for your brand.



These strategies are very unconventional, and some would say even unprofessional.

However, this is something to think about, how do you want your customers to feel when they buy from your company or use your service? Like a number? Like a name added to a spreadsheet?

Or, should they feel appreciated, valued and understood?

Which would you prefer? 

Some of these strategies may feel a little ‘out of your depth’, but if you have the confidence to implement them (or give them a go) we promise, the results will be astronomical…

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