21 Sep 2023
Solidifying your understanding of every aspect of Consumer Duty, is the key to flawlessly...
How To Keep Employee Engagement From Dipping Around The Holiday Period
20 Sep 2023
Ring-a-ding-ding, what’s that? It’s sleigh bells! Yes, Christmas is on the way, shortly to be...
Consumer Duty Regulation: A Model for Other Industry Associates?
3 Aug 2023
The Financial Conduct Authority (FCA) has taken a significant step in prioritising consumer...
The Importance of Measuring CX Externally
25 May 2023
At Investor in Customers (IIC) we always talk about the importance of externally measuring both...
The Link Between Consumer Duty And Customer Experience
27 Apr 2023
The new Consumer Duty regulations, designed for the Financial Services industry are designed to...