Investor In Customers Blogs

Service Charge If you have eaten out recently, you have probably noticed it: a mandatory or discretionary service charge  added to the...

Annoyed Customers Let’s be honest: most businesses don’t intend  to frustrate their customers. But they do. All the time. Not through...

A good Customer Experience It’s surprising how often poor behaviours are tolerated – or even normalised – in business relationships....

O Are your employees switching off from CX? Over the past few months, we’ve noticed a subtle trend in some  of the companies we work...