The Four Outcomes In Their Simplest Form... 21 Sep 2023 Solidifying your understanding of every aspect of Consumer Duty, is the key to flawlessly... Read More
How To Keep Employee Engagement From Dipping Around The Holiday Period 20 Sep 2023 Ring-a-ding-ding, what’s that? It’s sleigh bells! Yes, Christmas is on the way, shortly to be... Read More
Consumer Duty Regulation: A Model for Other Industry Associates? 3 Aug 2023 The Financial Conduct Authority (FCA) has taken a significant step in prioritising consumer... Read More
The Importance of Measuring CX Externally 25 May 2023 At Investor in Customers (IIC) we always talk about the importance of externally measuring both... Read More
The Link Between Consumer Duty And Customer Experience 27 Apr 2023 The new Consumer Duty regulations, designed for the Financial Services industry are designed to... Read More