Super Proud to Have Retained Our Gold Award! 🏆

At Investor in Customers (IIC), we don’t just help businesses improve their customer experience—we put ourselves through the same rigorous process. That’s why every couple of years, we conduct an ‘IIC on IIC’ assessment, reaching out to our clients and staff to gain honest feedback on how we’re doing.

And the results are in… we’ve retained our Gold Award! 🎉

Why Do We Do It?

As a company dedicated to helping businesses enhance their customer and employee experience, we believe in leading by example. We encourage businesses to listen, learn, and improve—so it’s only right that we hold ourselves to the same high standards.

By gathering insights from clients, employees, and leadership, we ensure that we:

✅ Deliver exceptional service to our customers

✅ Maintain a culture of continuous improvement

✅ Live up to the same CX principles we promote

What This Means for You

Retaining our Gold Award is more than just a badge of honour—it’s a reflection of our commitment to excellence. It shows that we don’t just talk about great customer experience; we embed it into everything we do.

For businesses working with IIC, this means:

💡 Trusted Expertise – We practice what we preach, ensuring the insights and accreditation we offer are meaningful and impactful.

📊 Continuous Improvement – We’re always refining our approach to provide even better support to our clients.

🏅 Proven Excellence – Our Gold Award validates that we meet the highest standards in customer and employee experience.

A Huge Thank You!

We couldn’t have done this without our clients, employees, and partners—your feedback is what drives us forward. Thank you for your support, insights, and trust in IIC.

Are you ready to find out how your business measures up? Get in touch to start your own journey to customer experience excellence!

#CustomerExperience #IICAward #GoldAward #CXExcellence #PracticeWhatYouPreach #ContinuousImprovement