Investor In Customers Blogs

Jul 302 min

Consumer Duty Closed Book Implementation: A Guide for Contact Centre Leaders

In the ever-evolving realm of financial services, the 2024 implementation of Consumer Duty Closed Book regulation presents a considerable...

Jul 302 min

The Four Outcomes In Their Simplest Form

Solidifying your understanding of every aspect of Consumer Duty, is the key to flawlessly evidencing it. How can you expect to accurately...

Jul 302 min

Consumer Duty Regulation: A Model for Other Industry Associates?

The Financial Conduct Authority (FCA) has taken a significant step in prioritising consumer protection by introducing the Consumer Duty...

Jul 302 min

The Link Between Consumer Duty And Customer Experience

The new Consumer Duty regulations, designed for the Financial Services industry are designed to protect consumers, and ensure that...

Jul 295 min

Treating customers fairly to meet (FCA) requirements

How to unequivocally demonstrate that your customers are treated fairly to meet the Financial Conduct Authority (FCA) requirements. An...