The Business Benefits Of Customer Experience Awards

The customer experience should be at the heart of everything you do. Afterall, a happy, satisfied customer is much more likely to use your services again - and recommend you to others - than an unhappy one. In fact, raising your customer experience game to an award-winning level can have real and long lasting business benefits.

Luckily, we know a thing or two about how to improve the customer experience and win that all important best customer service award. So, if you want to work towards customer experience awards accreditation for yourself or your employees, we can help. Here are some of the most important things to consider when it comes to keeping those customers happy.

Smile!

Smiling when working with customers is one of the most effective – and affordable – ways of improving the customer experience. Even if you’re talking on the phone, smiling can help to build rapport, put customers at ease and create a strong business relationship. If you’re meeting clients in person, appearing friendly, happy and approachable is even more important.

Be Honest

If you want to improve your customer service to the point you’re recognised with customer service experience awards, you need to be honest with your customers and treat them with respect. Never lie and never overpromise. It’s always better to tell the truth, even if it’s not exactly what they want to hear. In the vast majority of cases, your customers will appreciate your honesty and trust your business more as a result.

Be Professional

Professionalism, like honesty, should be a core business value. It’s important to remain calm and professional at all times, even when customers are unhappy or upset. Make sure your employees know that they’re expected to maintain standards of politeness and professionalism, even when the customers they’re dealing with are hostile.

Create a Positive Work Environment

Customers notice when staff don’t treat each other well, so make sure you create a positive and harmonious work environment. This can be achieved by promoting staff wellbeing, arranging social events and encouraging staff to talk to each other and build strong working relationships.

If you have your eyes firmly set on being recognised in customer experience awards, it’s time to start implementing these ideas and raising your customer service game.

To learn more, and to find out how we can help, book a call and talk to a member of our team today.

0800 024 8895

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