Investor In Customers Blogs

In the dynamic landscape of business, acquiring new customers is undoubtedly crucial, but the true measure of success lies in the...

In the ever-evolving landscape of customer experience (CX), one thing remains constant, the pursuit of customer loyalty. It's what every...

The new Consumer Duty regulations, designed for the Financial Services industry are designed to protect consumers, and ensure that...

Customer experience is a crucial aspect of business growth. Customer experience is the way customers perceive a brand and its products...

When you're considering the best ways to develop and grow your business and offer your customers the best possible experience, you need...

The field of customer experience is growing exponentially as businesses come to understand the importance of customer satisfaction and...

How to unequivocally demonstrate that your customers are treated fairly to meet the Financial Conduct Authority (FCA) requirements. An...

67% of customers say they’ll pay for a better experience, according to Salesforce. At IIC, our purpose is simple: To help companies be...

Net Promoter® Score, more commonly referred to as NPS, is a useful tool used by many businesses to evaluate customer satisfaction and...