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Why do over 70% of managers think that their customer service is better than it actually is?

Why do over 70% of managers think that their customer service is better than it actually is?

Why do over 70% of managers think that their customer service is better than it actually is?

Based on many years of Investor in Customers (IIC) assessments, the statistics above are some of our most revealing, yet, not surprising....

Customer Experience

Jul 25, 20245 min read

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