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A Company That Cares
Investor In Customers Blogs
Are Your Employees Switching Off From CX? - Why Employee Engagement in Customer Experience Matters
O Are your employees switching off from CX? Over the past few months, we’ve noticed a subtle trend in some of the companies we work...
Sharon Clapp
Jun 52 min read
Introducing the IIC Ambassador Award - Training staff in CX
The CPD accredited IIC (Investor in Customers) Ambassador Award takes customer experience training to the next level.
Sharon Clapp
Sep 12, 20242 min read
5 Ways to Avoid Customer Service Mistakes
Having assessed over 3 million people and evaluated hundreds of organisations, we know a little something about the most common pitfalls...
Sharon Clapp
Jul 25, 20241 min read
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