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Consumer Duty Closed Book Implementation: A Guide for Contact Centre Leaders
In the ever-evolving realm of financial services, the 2024 implementation of Consumer Duty Closed Book regulation presents a considerable...
Sharon Clapp
Jul 30, 20242 min read
The Four Outcomes In Their Simplest Form
Solidifying your understanding of every aspect of Consumer Duty, is the key to flawlessly evidencing it. How can you expect to accurately...
Sharon Clapp
Jul 30, 20242 min read
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