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Investor In Customers Blogs


Are Your Employees Switching Off From CX? - Why Employee Engagement in Customer Experience Matters
O Are your employees switching off from CX? Over the past few months, we’ve noticed a subtle trend in some of the companies we work...

Sharon Clapp
Jun 52 min read
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Global Customer Experience Insights: Who Values Customer Experience the Most?
In an increasingly competitive global market, businesses are realising that customer experience (CX) is no longer a “nice to have” — it’s a business essential.

Sharon Clapp
May 13 min read
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The Power of Recognition: Celebrating Customer Experience Excellence with the IIC Insight360 Award
Achievements are the milestones that define our journey—whether in business, the arts, sports, or academia. Recognition serves as...

Sharon Clapp
Mar 242 min read
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