Helping you be remarkable
IIC is trusted by a wide variety of businesses to deliver insight into their customers' experience. We work with you to identify the crucial gap between the service you think you provide and what the customers believe they receive. We then help put in place strategies that are designed to help you build a remarkable business.
How things work
What happens when we carry out an independent assessment of your organisation.
We have been measuring the Net Promoter Score® for our clients since 2006.
What our clients think
From the blog
December 7, 2016
Recently I've been looking through lots of reports and papers on customer service and experience in general, through a wide range of industries. But one thing's the same with them all; they use a lot of high talk and my eyes tend to glaze over. Let's makes this simple - don't overcomplicate c...