Building better businesses

Investor in Customers is focused on helping organisations attract and retain more customers through enhancing the customer experience they deliver.

Helping you be remarkable

IIC is trusted by a wide variety of businesses to deliver insight into their customers' experience. We work with you to identify the crucial gap between the service you think you provide and what the customers believe they receive. We then help put in place strategies that are designed to help you build a remarkable business.

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What happens when we carry out an independent assessment of your organisation.


We have been measuring the Net Promoter Score® for our clients since 2006.


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From the blog

How customer experience has changed in the last ten years

October 20, 2016
This year marks Investor in Customers' 10 year anniversary, so what better time to look back on how the industry has developed since we started in 2006? Customer experience is ever-changing. Expectations are constantly evolving, and with them so is the industry. Since our launch a decade ago, c...
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