Helping you be remarkable
IIC is trusted by a wide variety of businesses to deliver insight into their customers' experience. We work with you to identify the crucial gap between the service you think you provide and what the customers believe they receive. We then help put in place strategies that are designed to help you build a remarkable business.
How things work
What happens when we carry out an independent assessment of your organisation.
We have been measuring the Net Promoter Score® for our clients since 2006.
What our clients think
From the blog
January 13, 2017
Like many people I went to a pantomime during the Christmas break. As at every pantomime, it started with the Dame walking on stage and bantering with the audience. Being typically British, we were all a bit reticent about answering back. It took three attempts but eventually the Dame got the reacti...