Building better businesses

Investor in Customers is focused on helping organisations attract and retain more customers through enhancing the customer experience they deliver.

Helping you be remarkable

IIC is trusted by a wide variety of businesses to deliver insight into their customers' experience. We work with you to identify the crucial gap between the service you think you provide and what the customers believe they receive. We then help put in place strategies that are designed to help you build a remarkable business.

How things work

What happens when we carry out an independent assessment of your organisation.


We have been measuring the Net Promoter Score® for our clients since 2006.


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From the blog

The Art of Conversation

September 26, 2016
How many times do you send an email (or even text) as opposed to calling someone? In both personal and business life? The pros are it's quick and to the point. The cons are that words can be misread (and that opens a whole other can of worms) and then you are waiting (sometimes days) for a reply. ...
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