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Insight 360 Assessment

Our Insight 360 assessment is an established metric for continuous improvement in many businesses. Hundreds of companies have been assessed - Millions of customers and employees have participated..

Consistent methodology, across 4 core principles and 16 themes enables you to close the gaps between what senior managers think, employees do, and customers want.

​A key feature of IIC assessments is the comparing perceptions across key segments within each group to ensure consistency across the business.

Investor in Customers methodology

IIC - helping you to:

  • Assess strengths and weaknesses

  • Align internal and external actions

  • Identify improvements

  • Benchmark results

  • Promote competitive advantage

How it works

We will gather online feedback from your customers, employees, and management, adding our external perception to give a 360° analysis of your customer experience.

Your designated IIC practitioners will be
on-hand throughout the process to make sure everything runs smoothly, and you get the maximum benefit from your assessment.

Key steps:

​​

  • Joint project implementation call to agree timings, questions and data segments

  • Secure data upload

  • Surveys sent to target customers and employees

  • Survey live for two weeks

  • Survey closed and analysed

Magnifying glass
Investor in Customers analysis examples

Actionable Insights

  • An executive summary report - highlighting core results and key actions to take

  • Record of all customer and employee comments (qualitative responses)

  • Your independently verified IIC Award and digital assets to use on your website and other collateral

  • An independently verified Net Promoter Score® to assess customer and employee loyalty

  • On-going support to turn insights into action

Independent Verification

Achieve our standard and we will accredit your organisation with an annual Investor in Customers Award to independently verify trust and differentiate you from your competitors.​

Investor in Customers Gold Award
Investor in Customers Silver Award
Investor in Customers Bronze Award

Contact Us

Every customer experience management project is tailor-made to your requirements, so please drop us a message or book a meeting so that we can discuss your requirements in full.

We look forward to hearing from you.

Thanks for submitting! We will be in touch asap.

204A, East Wing, Sterling House, Langston Rd, Loughton IG10 3TS

0800 024 8895

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Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld

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