

Insight 360 Assessment
Our Insight 360 assessment is an established metric for continuous improvement in many businesses. Hundreds of companies have been assessed - Millions of customers and employees have participated..
Consistent methodology, across 4 core principles and 16 themes enables you to close the gaps between what senior managers think, employees do, and customers want.
A key feature of IIC assessments is the comparing perceptions across key segments within each group to ensure consistency across the business.

IIC - helping you to:
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Assess strengths and weaknesses
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Align internal and external actions
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Identify improvements
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Benchmark results
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Promote competitive advantage
How it works
We will gather online feedback from your customers, employees, and management, adding our external perception to give a 360° analysis of your customer experience.
Your designated IIC practitioners will be
on-hand throughout the process to make sure everything runs smoothly, and you get the maximum benefit from your assessment.
Key steps:
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Joint project implementation call to agree timings, questions and data segments
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Secure data upload
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Surveys sent to target customers and employees
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Survey live for two weeks
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Survey closed and analysed

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Actionable Insights
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An executive summary report - highlighting core results and key actions to take
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Record of all customer and employee comments (qualitative responses)
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Your independently verified IIC Award and digital assets to use on your website and other collateral
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An independently verified Net Promoter Score® to assess customer and employee loyalty
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On-going support to turn insights into action
Independent Verification
Achieve our standard and we will accredit your organisation with an annual Investor in Customers Award to independently verify trust and differentiate you from your competitors.


