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Key benefits:
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Ad-hoc surveys sent to a targeted group of clients, asking them to review, comment and score documentation
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Bespoke design, delivery and analysis which is fully managed by IIC
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Secure data management
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Advise and recommendations from CX professionals
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Repeatable surveying for ongoing measurement if required
How it works:
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Documents for testing agreed and pdfs shared
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Communications agreed
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Data selected and securely shared
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Warm up comms sent out by client and any opt-outs removed
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Initial survey invites and reminders sent over a two-week period
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Full report with recommendations presented
Giving you:
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Actionable insights
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Independent verification and benchmarking to help you understand and provide context to your results
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