top of page
Key benefits:
-
Analysis of key interactions providing insight throughout the client journey
-
Clear metrics to ensure your clients stay longer - buy more - refer others
-
Dashboards make key information available to people who need it most
-
Benchmark comparisons with other IIC clients
-
Opportunity to expand research to other stakeholders
How it works:
Giving you:
-
Actionable insights
-
Independent verification and benchmarking to help you understand and provide context to your results
-
The opportunity to upgrade to a full IIC Award by adding additional questions related to IIC's methodology and assessing how well your employees understand their role in delivering acceptable outcomes to your customers, and a customer experience that will delight them
bottom of page