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Managed Programmes

Our IIC Managed Programmes are designed to be 'always on'. Develop an understanding of what customers go through at every stage of their customer journey.

Key benefits:

  • Analysis of key interactions providing insight throughout the client journey

  • Clear metrics to ensure your clients stay longer - buy more - refer others

  • Dashboards make key information available to people who need it most

  • Benchmark comparisons with other IIC clients

  • Opportunity to expand research to other stakeholders

How it works:

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Giving you:

  • Actionable insights

  • Independent verification and benchmarking to help you understand and provide context to your results

  • The opportunity to upgrade to a full IIC Award by adding additional questions related to IIC's methodology and assessing how well your employees understand their role in delivering acceptable outcomes to your customers, and a customer experience that will delight them

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