A HAT-TRICK OF GOLD AWARDS: PRISM NETWORK CASE STUDY
Prism Network, with over 100 years industry experience, are specialists in simplifying and speeding up the insurance claims process.Working in both the domestic and commercial sectors, Prism offer a streamlined and alternative way to speed up the lifecycle of a claim.
With a network of experienced industry professionals and tradespeople (all who share the company’s passion for customer focus), Prism aim to aid their customers, often through a difficult period, get damages repaired quickly and insurance claims settled – with minimum fuss.
The challenge
First working with IIC in 2016, Prism Network wanted to gain an independent verification of the service they provide to give themselves credibility. In most industries a customer is quite straightforward, but in Prism’s case a customer could mean the insurer, policyholder, letting agent, or managing agent, so getting a holistic view of not only the customer feedback, but also the internal view of both employees and contractors was key.
The solution
First working with IIC in 2016, Prism Network wanted to gain an independent verification of the service they provide to give themselves credibility. In most industries a customer is quite straightforward, but in Prism’s case a customer could mean the insurer, policyholder, letting agent, or managing agent, so getting a holistic view of not only the customer feedback, but also the internal view of both employees and contractors was key.
Results
First working with IIC in 2016, Prism Network wanted to gain an independent verification of the service they provide to give themselves credibility. In most industries a customer is quite straightforward, but in Prism’s case a customer could mean the insurer, policyholder, letting agent, or managing agent, so getting a holistic view of not only the customer feedback, but also the internal view of both employees and contractors was key.
Mark Orton
Managing Director
We’re absolutely delighted with our results & especially proud to be recognised for how fairly we treat our customers” “We want everyone who encounters us to see and feel our passion for our work. This award & our work with IIC year on year, recognises the lengths we go to deliver an outstanding customer experience.
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