We bring the insight, you reap the rewards.
We carry out in-depth Customer Experience (CX) assessments for organisations, interpreting the results for them and delivering detailed and personalised action plans for improvement. Our clients come from all sectors – both consumer-orientated and B2B – but they all share a desire to understand better the customer experience that they currently deliver, and to enhance as much as possible in the future.
Experts agree that the quality of the customer experience that an organisation delivers is the single largest factor in determining its profitability and long-term success. IIC exists to help companies harness the power of insight to improve customer experience.
Our assessments deliver valuable insight about the true customer experience found in a business. With a unique methodology that listens to three key voices (customers, employees and managers), broken down in various ways – by geography, customer segment or by department, for example – across four key principles of great customer experience.
An Investor in Customers assessment can also deliver an accreditation in the shape of our industry-recognised IIC Gold, Silver and Bronze Awards; and they are backed up by our ongoing support in the form of a personalised action plan for enhancing customer experience in the future.
If you recognise the importance of the customer experience that your organisation delivers, and you would like to understand how you could assess and enhance it, please contact us today to explore this further. Our conversation is free, confidential and totally without obligation.
Thank you again for your interest.