IIC collects feedback from clients to enable independent validation of your client principles, culture and delivery. It demonstrates you have an ongoing commitment to client feedback and improvement, because the insights gathered will help you address weak spots and enhance strengths, year-on-year.
The employee and manager feedback in the IIC assessment reports also gives you an audit of your teams' customer experience performance. Giving you the evidence that you regularly measure and have documented feedback, whilst also providing you with reassurance in the context of the potential SM&CR demands in this area.
To learn more, please contact us below to arrange a meeting.