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A bespoke but affordable and straightforward solution.

The IIC process.

Our assessment and reports follow a core framework, but are personalised to your unique challenges and requirements.

From planning to implementation, you'll be supported by our team of experts to ensure everything runs smoothly and to make sure you get the most detailed and informative insight possible.

An IIC assessment gives you an honest, independent view, with expert interpretation you cannot get from internal reports.

Our multi-year subscription option offers an affordable annual customer experience appraisal of your business. Helping you validate the progress you make, year-on-year. For more information on our pricing structure, please contact us, for a no-obligation chat.

Customer experience assessment process