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Based on the outcome and results of your IIC assessment, we'll accredit you with an Investor in Customers Award – Bronze, Silver or even the exceptional Gold standard. Our assessments are built around four principles of customer experience, which are divided into 16 themes and constitute IIC's unique assessment methodology.

IIC Gold Award
IIC Silver Award
IIC Bronze Award

Assessment criteria for IIC's award

IIC Gold Award Criteria
IIC Silver Award Criteria
IIC Bronze Award Criteria

If your organisation is accredited with an award via our Insight360 assessment, you will receive a specially commissioned trophy featuring the award rating and your logo as well as a framed certificate. Our personalised wall plaques are available to purchase, as are additional trophies and certificates.

Via our Essential assessment, you will have the option to purchase any of the three in any quantity. With both assessments, we will provide you with an award logo that you can add to all your promotional material and marketing communications for a year.

Investor in Customers Trophy 2019
Investor in Customers Certificate 2019
Investor in Customers Wall Plaque 2018

CX assessment for small to medium size organisations

CX assessment for medium to large size organisations