Become part of the Investor in Customers team.

Investor in Customers (IIC) is an independent customer experience agency. We conduct assessments, develop insights and award annual accreditations to businesses, identifying weak spots, and helping them to make improvements to the CX delivery both inside and outside of their organisation. We use unique methodology, taking feedback from customers, employees and management teams, to identify the good and the bad across sixteen themes, plus the client's chosen business and customer segmentation. Findings are presented in a highly detailed and insightful report, and we accredit those reaching the required standards with an IIC Bronze, Silver or Gold Award to be used in their sector marketplace. 

IIC has been operating since 2006, and has been trusted by a wide variety of businesses to verify their CX delivery. 

A great time to join.

IIC is a dedicated and enthusiastic team, all with one key thing in common - we believe in excellent customer experience. We encourage creative thinking and growth in all roles within the business. The management team understand the important of work-life balance, and promote a healthy work-ethic. IIC is going through an exciting period of growth and development. In the past year, the team has expanded and opened a new office in Surrey. There are significant new plans in place to take the company to the next level, and you could be a part of making it happen!

Current Vacancies

We have a Customer Experience Team Support role (1 year contract) based in our Sidmouth office. We are looking for a strong administrator with genuine enthusiasm for the importance of delivering exceptional customer experience. The ideal candidate will have excellent Microsoft Office skills, an eye for detail and analytical skills as well as being an outstanding communicator. To find out more please download the job description below, and follow the instructions for application. 

Be a part of IIC's future.

Investor in Customers is growing quickly. If you would like to register your interest in future opportunities, please send your CV and type of role you would be interested in, to our Head of Operations at