Is it for you?
- You want to transform your business to put CX at the heart of everything you do, because you know that means winning and retaining more business, as well as attracting better staff and keeping them.
- You want immediate actionable insight to improve customer and employee experience to boost customer advocacy and retention, as well as employee happiness and retention.
- You want to establish clear differentiation to help boost your marketing and sales efforts
- You need to independently prove your level of customer experience for your regulatory body or trade association.
What will you get?
- We will gather your customer, employee and management perception data via questionnaires, in-line with our 16-point methodology, and add our IIC perception and analysis to give you a true 360° stakeholder analysis of your CX and EX.
- We will measure your customer advocacy, identifying your most loyal customers and those that may be at risk.
- We will present your fully segmented analysis and insight report face-to-face and create a bespoke action plan for your business, with active touch-points with IIC along the way to help keep you on track over a 12-month period.
- We will award you with an IIC Gold, Silver or Bronze accreditation, if your assessment results reach our exacting standards.