Investor in Customers and the Credit Services industry
We are the UK’s leading customer experience (CX) agency, carrying out in-depth 360° assessments of organisations customer experience delivery. In our 12 years of experience, we have developed a particular specialism working within the Credit Services industry and are delighted to be working with the CSA and many of its member organisations. This is a fascinating industry for customer experience – proving that treating customers fairly is vital in all circumstances.
Our analysis shows that some CSA members provide a far better experience than some organisations outside the industry but there is still plenty of room for improvement. From a customer point of view, we know there can often be a negative perception of the sector and the reputational history hasn’t always been positive. This can be problematic and a tough barrier to break when trying to forge long term customer relationships and build trust.
Businesses that are flexible and put their customers at the heart of their organisation are the ones that will have a competitive advantage, engendering long term loyalty, trust and most importantly advocacy.
Just some of the good things our credit services clients say about our work
Find out more about the work we have done with Lowell Financial over the past five years and how we have been able to drive their business forward.
Let Investor in Customers help you
To understand how you could assess and enhance the customer experience that your organisation delivers, please contact me today to arrange a meeting: firstname.lastname@example.org or use the Contact Us button below.
Thank you again for your interest.
Neil Gurdin, Head of Customer Experience