Thank you for completing the IIC Assessment.
Your feedback matters to our client.
Once the questionnaire period has closed, we will be collating and interpreting the results to feedback to our client, along with supplying them with a detailed and personalised plan of action, to ensure improvement in their CX delivery.
Here at Investor in Customers, we have been carrying out in-depth Customer Experience (CX) assessments for organisations for more than 12 years. That's why you can be confident we're qualified and that your responses will make a real difference. You can find out more about the IIC assessment process here.
Why is it important to measure customer experience?
Experts agree that the quality of the customer experience that an organisation delivers is the single largest factor in determining its profitability and long-term success. Find out how we can help your business understand and improve its customer experience.