Become Remarkable - with the new IIC Individual Award

Develop individual customer experience practioners and reward their achievement with an internationally-recognised award, based on the successful four-point IIC CX methodology.

Taught and accredited by experts, the new Individual Award is delivered in partnership between specialist customer experience agency, Investor in Customers, and award-winning training and development providers, Accelerator Solutions


Employee Benefits:

  • Develop new skills & enhance existing ones
  • Gain a recognisable and transferable CX award
  • Contribute towards overall organisational CX excellence

Organisation Benefits:

  • Demonstrate customer focus to the outside world
  • Help improve organisational IIC accreditation 
  • Raise profile of CX throughout your organisation

Four steps to CX Excellence

1) Evaluation - Online self-evaluation

2) Learning - 3 virtual learning models

3) Evidence - Online feedback from customers and peers

4) Assessment - Feedback, application and assessment

Programme Overview

  • Weeks 1-2 Kick-off webinar (30 mins) and online pre-survey (20-30 mins)
  • Weeks 3-10 Three virtual workshops (90 mins each), plus post-workshop activities (2-3 hours)
  • Week 11 Follow-up workshop (90 mins)
  • Week 12 Knowledge test, online post-survey (20-30 mins), 360-degree assessment, and accreditation

Assess - Analyse - Award