The pandemic has changed many aspects of the working environment. In adapting to “the New Norm”, it has never been more important to understand what your two key stakeholders want from you.
Your customers’ needs may have changed dramatically in the last few months
but how do you know what they now want?
Your employees may well be having to adjust to new and very different ways of working,
coming to terms with challenges they, and you, never thought they would have to face.
How well is your business coping with these new demands and expectations?
The simple answer is contained in one word – ASK!
At Investor in Customers (IIC) we work with businesses - large and small - to help them to understand and meet the needs of both customers and employees. These critical insights help them to increase both customer and employee loyalty, which in turn drives improved profitability.
Now, in response to our clients demands, we have developed a new short, sharp assessment to enable you to
rapidly identify the changing needs of your customers and employees.