What You’ll Experience

• CX vs CS – What’s the difference and why it matters

• Journey Mapping – Identify customer pain points and opportunities

• Feedback in Action – Use customer insight to drive change

• Service Action Planning – Hands-on task to apply your learning

• Walking in Your Customers’ Shoes – Gain a new perspective

• CX Quiz & Networking – Learn, connect, and have fun
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Leave with recognition as A Company That Cares – perfect for your website, social media, and internal culture.

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Why Attend?

• Build customer loyalty

• Empower your team with CX tools

• Gain external recognition

• Network with like-minded professionals

• Take away a practical plan you can implement right away