Three options:
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Foundation: A single survey covering all components of TSM and additional questions to understand strengths and weaknesses, highlighting causes of both satisfaction and dissatisfaction
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Essential: Multiple surveys throughout the year to monitor satisfaction, trends, and root causes of success and failure on a regular basis, with the opportunity to add questions aligned to KPI's and core business initiatives
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Advanced: A fully managed programme to complete an in-depth assessment and gather on-going, real-time feedback after each key touch point to complete TSM submissions and identify strengths, weaknesses and areas for improvement
How it works:
Foundation/Essential:
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We will gather your online feedback from your tenants' experience
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Your designated IIC practitioners will be on-hand throughout the process to make sure everything runs smoothly, and you get the maximum benefit from your assessment.
Advanced:
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Analysis of key interactions, providing insight throughout the client journey.
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Clear metrics to ensure your clients stay longer-buy more-refer others
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Dashboards make key information available to the people who need it most
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Benchmark comparisons with other IIC clients.
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Opportunity to expand research to other stakeholders
Giving you:
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Actionable insights
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Independent verification and benchmarking to help you understand and provide context to your results