Trafalgar House awarded IIC Gold for second year running
December 20, 2018
Trafalgar House, the pensions administration specialist, has been awarded the IIC Gold Award for the second successive year.
Garry Wake, Managing Director at Trafalgar House, commented:
“As a specialist administrator, putting members first has always been at the core of wh...
Delivering a first-class client service
December 11, 2018
Your clients’ expectation of service and client care are incredibly high and continually rising.
We often see that improvements made within law firms are not necessarily always what clients’ want. Your interpretation of a first-class service may not be the same as theirs...
Top 3 Reasons Why Enhancing Law Firms' Client Experience Is Important
November 27, 2018
Lawyers know delivering exceptional client experience is essential to attracting and retaining more high quality business. However, with daily pressures rising, research shows many clients do not receive the experience they were expecting.
The result? Client complaints...
Lantern Debt Recovery Services gain an IIC Silver Award
November 16, 2018
Lantern, a market leader in debt purchase and recoveries have achieved our Silver Award having gone through our assessment process....
Prism Network receive Gold for Customer Experience
October 23, 2018
Prism Network, who provide a national disaster recovery and building repair service to the insurance and property sectors, have achieved an IIC Gold award for their Customer Experience
Prism Network, who first went through the IIC process in 2016 and gained a Silver award, a...
Fenchurch Law awarded Gold for customer experience
October 22, 2018
Fenchurch Law, the UK's leading firm of policyholder-focused insurance dispute lawyers, have achieved a Gold award from our assessment process for a second year running.
Comments from clients included:
“You receive a proactive, knowledgeable and professional service bette...
Intrum secures gold for fifth year
October 9, 2018
We have recently awarded credit management firm Intrum UK our gold standard for ‘exceptional’ customer experience for the fifth consecutive year.
Our ratings are based on a survey of Intrum’s customers, employees and management - assessing how well the business u...
Customer Experience in a B2B World
October 2, 2018
Today is CX Day, a global celebration of great Customer Experience. The matter up for discussion this year? Unifying CX in a B2B world. At Investor in Customers, we know that delivering an unforgettable positive experience is even tougher when your customer is a business. Th...
Arrow County Supplies win gold
August 24, 2018
Joining only 25% of Investor in Customers' (IIC) clients to achieve Gold status, Arrow County Supplies have listened and acted on feedback they received from their customers, employees and management team in 2017 – making an ongoing commitment to continuous improvemen...
IIC recognises CSA for outstanding customer service
August 22, 2018
The Credit Services Association (CSA) has registered ‘outstanding’ customer service levels in its first ever assessment under the independent Investor in Customers (IIC) assessment process.In being granted a Silver Award, the CSA had to demonstrate a strong desire to mee...
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