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Investor in Customers has worked with Lowell Financial for five years. They are a leading credit management company specialising in helping customers repay their debts and improve their credit rating. It is a difficult business to be in, where their customer relationships ar...
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We’ve recently accredited RAM Tracking with the highest IIC Gold Award – recognising exceptional standards of customer experience delivery being present for the third year....
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Barnett Waddingham has received an IIC Gold Award for the assessment of the customer experience delivered by its pension administration service. While Barnett Waddingham’s SIPP and SSAS department has worked with IIC since 2014, this is the first time pension administrat...
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It was time for a change

As the leading Customer Experience Agency, we know only too well the importance of staying current and being immediately visually engaging. So, we have refreshed our identity and created new modern, enticing, marketing collateral to help build our brand awareness. IIC has e...
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Hot on the heels of the Employee Benefits Live exhibition last week, we ask ‘how important is employee engagement when it comes to your customer experience?’ The answer is a great deal. This might seem rather obvious, clearly a happy employee, is more likely to get a p...
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3rd October is CX Day, and with 2017 being described as the ‘age of the customer’, the London theme of the day focuses on answering the bold question: what is at the heart of a successful CX strategy? Investor in Customers (IIC) knows the answer... put simply - you need ...
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Cleaning innovation and supplies company Arrow County Supplies has been awarded the Investor in Customers (IIC) Silver accreditation for delivering brilliant customer service. This award follows an independent assessment carried out by IIC, a customer experience agency where...
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Barnett Waddingham has received silver in the Investor in Customers (IIC) award for client relationship management in self-invested personal pensions (SIPPs) and small self-administered schemes (SSAS). This follows ratings-agency AKG awarding them with the financial strength...
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My hero of the week

September 12, 2017
This makes a change from my usually ‘ranting’ blogs! I have a positive story for you for a change! On Sunday evening my daughter called in a blind panic, she’d broken down. Understandably she was freaking. Hubby and I leapt in the car and went to find her. When we real...
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Motormile Finance UK Limited (MMF), a market leader in Debt Purchase and recoveries, have been awarded a Silver rating for ‘outstanding’ customer service – from Investor in Customers (IIC).  IIC, a customer experience consultancy, surveys customers, staff and seni...
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