FILTERED BY TAG:

2016

X
It is said that 81% of companies motivate employees to treat customers fairly. Whilst that may be true, to what aim? Just because they are said to be motivated does not translate into performing to top standards. Or even that those 'top' standards are necessarily customer ...
Read more
Recently I've been looking through lots of reports and papers on customer service and experience in general, through a wide range of industries. But one thing's the same with them all; they use a lot of high talk and my eyes tend to glaze over. Let's makes this simple -...
Read more
RAM Tracking has become the only GPS Tracking software provider to secure a three star 'Exceptional' rating in customer service from the UK's leading independent assessor Investor in Customers (IIC). Customers and employees very much fuel their innovation; the assessment g...
Read more
From the very first contact with a company, customers begin to form the perception of the customer experience. You may well have done a good job at creating a positive first impression - but what happens next? What is the experience after the sale is made? It's not a cas...
Read more
The legal sector isn't measuring their customer service as well as it should be. At least, that was the opinion of one legal firm's CEOs at one of our recent customer network events. And hers isn't the only one. Earlier this year, an article reported that only 39% of ...
Read more
As we are celebrating our tenth anniversary this year, I have been looking at how the industry has changed over the past decade. And there's one thing that stands out amongst the rest - social media. In 2006, there was no Facebook, twitter, Instagram, LinkedIn, Trip Adviso...
Read more
It amazes me that a company as huge as Vodafone have managed to get themselves in such a pickle! The billing glitch was one thing, but to have your staff – your customer facing staff – with no clue on the basics of customer service completely baffles me. How is it po...
Read more
Click here for a more up to date version of this blog post This year marks Investor in Customers' 10 year anniversary, so what better time to look back on how the industry has developed since we started in 2006? Customer experience is ever-changing. Expectations are constan...
Read more
Click here to view an up to date blog on employee engagementRichard Branson could have added "…and your customers will look after your business". It really is that simple but as Peter Drucker pointed out "Most of what we call management consists of making it difficul...
Read more
Load more
Loading...
l
TAGS
201720162015201820132019CX Digest by Investor in Customers20142012Customer ExperienceCXCX Reading List by Investor in CustomersIICInvestor in CustomersUris Group
Full post archive
Load more
Loading...