I won't name and shame but a certain delivery company needs to up its game! I have been waiting for an online order to be delivered. I had an text on the Friday to say that my order was out for delivery - no delivery received. I had the same text on the Saturday - agai...
Read more
Pensions Playpen released a recent blog stating that; "The 2014 Edelman Trust Barometer found that financial services is the least trusted major industry, with a score of 48% globally (technology is the highest at 79%). Trust in UK financial services is even lower than the g...
Read more

Is this good customer service?

November 21, 2014
I have just bought a multi-car insurance policy for my daughters. I should then be able to view and print both of the insurance documents from the online portal – or so you would think! One car was there but not the other. It has taken 4 phone calls to get this addressed...
Read more

How to publicise your award

August 12, 2014
How to publicise your award Once you have gone through the IIC process and achieved your award - shout it form the rooftops! Display your awards everywhere! Show your remarkable service everyday, not once a year with a press release. Show your remarkable service eve...
Read more