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The Credit Services Association (CSA) has registered ‘outstanding’ customer service levels in its first ever assessment under the independent Investor in Customers (IIC) assessment process.In being granted a Silver Award, the CSA had to demonstrate a strong desire to mee...
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In the fast paced, ever changing world we live in, it is no surprise that customer experience has changed phenomenally over the past ten years. A decade ago, customers still made most purchase decisions based on news, adverts and direct mail that dropped through their letter...
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