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Joining only 25% of Investor in Customers' (IIC) clients to achieve Gold status, Arrow County Supplies have listened and acted on feedback they received from their customers, employees and management team in 2017 – making an ongoing commitment to continuous improvemen...
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The Credit Services Association (CSA) has registered ‘outstanding’ customer service levels in its first ever assessment under the independent Investor in Customers (IIC) assessment process.In being granted a Silver Award, the CSA had to demonstrate a strong desire to mee...
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The Sunday Times recently released their annual list of the '100 Best Companies To Work For'. Over 260,000 employees determine the rankings each year, by giving feedback on a multitude of factors. The outcome separates the good employers from everyone else, across a variety ...
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In a world where customers are expecting more and more, and where competition only gets fiercer, delivering exceptional customer experience is essential. In 12 years of Investor in Customers' (IIC) assessments, we have gathered feedback from more than 2 million of our client...
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