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Joining only 25% of Investor in Customers' (IIC) clients to achieve Gold status, Arrow County Supplies have listened and acted on feedback they received from their customers, employees and management team in 2017 – making an ongoing commitment to continuous improvemen...
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The Credit Services Association (CSA) has registered ‘outstanding’ customer service levels in its first ever assessment under the independent Investor in Customers (IIC) assessment process.In being granted a Silver Award, the CSA had to demonstrate a strong desire to mee...
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In 2017, Investor in Customers questioned over 43,000 of our clients’ customers, gathering more feedback than ever before. This resulted in the number of businesses we accredited increasing by 20%, with a record number of IIC Gold Awards being achieved - a strong indicator...
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UK Jewellery & Allied Trades specialist insurance brokers, T H March started this year with the news that the company had earned an ‘exceptional’ IIC Gold Award rating for the second consecutive year, from leading independent customer experience agency, Investor in Custo...
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3rd October is CX Day, and with 2017 being described as the ‘age of the customer’, the London theme of the day focuses on answering the bold question: what is at the heart of a successful CX strategy? Investor in Customers (IIC) knows the answer... put simply - you need ...
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