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Joining only 25% of Investor in Customers' (IIC) clients to achieve Gold status, Arrow County Supplies have listened and acted on feedback they received from their customers, employees and management team in 2017 – making an ongoing commitment to continuous improvemen...
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UK Jewellery & Allied Trades specialist insurance brokers, T H March started this year with the news that the company had earned an ‘exceptional’ IIC Gold Award rating for the second consecutive year, from leading independent customer experience agency, Investor in Custo...
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Trafalgar House, the pensions administration specialist, have achieved the Investor in Customers (IIC) Gold Award, our highest accolade available....
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Royal London, the largest mutual life, pensions and investment company in the UK, has received the highest accreditation from us for outstanding customer experience for a second year running. Our IIC Gold Award recognises businesses with exceptional customer service. Royal L...
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We’ve recently accredited RAM Tracking with the highest IIC Gold Award – recognising exceptional standards of customer experience delivery being present for the third year....
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Barnett Waddingham has received an IIC Gold Award for the assessment of the customer experience delivered by its pension administration service. While Barnett Waddingham’s SIPP and SSAS department has worked with IIC since 2014, this is the first time pension administrat...
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Commercial law firm Brabners has been awarded the Investor in Customers (IIC) Gold accreditation for delivering exceptional levels of customer service.     The award follows a rigorous independent assessment by IIC, the customer experience agency, where the busines...
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Browne Jacobson’s client service has been awarded Gold star status by Investor In Customers (IIC). The ‘Gold’ star rating, previously a 3-star rating, is awarded to businesses that consistently meet the highest standards laid down by IIC in four key areas: un...
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New accreditation levels launched for Investor in Customers Awards (IIC). 250 businesses have already been recognised for customer experience with an IIC Award. Customers are 5x more likely to buy from a company delivering great customer experience. 76% of IIC cli...
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