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Joining only 25% of Investor in Customers' (IIC) clients to achieve Gold status, Arrow County Supplies have listened and acted on feedback they received from their customers, employees and management team in 2017 – making an ongoing commitment to continuous improvemen...
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Cleaning innovation and supplies company Arrow County Supplies has been awarded the Investor in Customers (IIC) Silver accreditation for delivering brilliant customer service. This award follows an independent assessment carried out by IIC, a customer experience agency where...
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Barnett Waddingham has received silver in the Investor in Customers (IIC) award for client relationship management in self-invested personal pensions (SIPPs) and small self-administered schemes (SSAS). This follows ratings-agency AKG awarding them with the financial strength...
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Motormile Finance UK Limited (MMF), a market leader in Debt Purchase and recoveries, have been awarded a Silver rating for ‘outstanding’ customer service – from Investor in Customers (IIC).  IIC, a customer experience consultancy, surveys customers, staff and seni...
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Commercial law firm Brabners has been awarded the Investor in Customers (IIC) Gold accreditation for delivering exceptional levels of customer service.     The award follows a rigorous independent assessment by IIC, the customer experience agency, where the busines...
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Fenchurch Law has received Investor in Customers’ (IIC) Gold assessment award, recognising their commitment to client service.This was Fenchurch Law's first assessment with IIC.Managing Partner David Pryce commented that: “the recognition reflects how we prioritise clien...
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The Jelf and Bluefin merger has been awarded 'three stars' by Investor in Customers (IIC) after undergoing rigorous assessment. It is IIC's highest rating for exceptional client service. The UK broker received high scores in understanding client needs, delighting customer...
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We are delighted to announce that RAM Global Solutions have achieved an Outstanding accreditation for Customer Service levels by the leading independent assessor, Investor in Customers (IIC). Following on from the recent success by RAM Tracking (UK) who achieved an Outstand...
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So you're thinking about starting the Investor in Customers journey to evaluate what your customer service is really like. But what does it involve and, crucially, does it work? Our assessment model is based on detailed academic research and case studies. An independent a...
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customer experienceCustomer ServiceBest practicecustomer feedbackcustomer retentioncustomer engagementInvestor in Customerscustomer loyaltycustomer satisfactionVoice of the Customercustomer centricIICEmployee engagementStaff EngagementVOCIIC Gold AwardIIC AwardsInvestor in Customers AwardsNPSNet PromoterStaff Surveysclient satisfactionemployee surveysExceptionalIIC accreditationIIC Silver AwardVoice of the EmployeeClient retentionCustomer Experience measurementcustomer insightCXIIC assessmentUnderstand customersVOECustomer experience excellenceCustomer lifetime valueCX assessmentGold awardRAM TrackingRoyal LondonArrow County SuppliesAwardsBarnett WaddinghamBeRemarkableCustomercustomer experience changesCX trendsDebtEasy to do businessFenchurch Lawlaw firmslegal sectorLowell Financialmanaging expectationsPensionsAge PartnershipAnaloxAnticipate NeedsAward for Customer ExperienceB2BBack to the floorBluefinBollington InsuranceBrabnersBrand refreshBrowne Jacobsonclient experienceClient servicecommunicationcomplaintsCredit Services AssociationCSACustomer experience awardCustomer experience changes over 10 yearscustomer service changescustomer service changes over 10 yearsCustomersCX DayCX DigestCX StrategyCXDayfeedbackFidelius - Investor in Customers Gold awardIIC Bronze AwardIIC CX DigestILFMimprove customer experienceimprove profitInsightInvestor in Customers Gold awardJelfLegalLegal AbacusMedicash customer experienceMMFMotormileMotormile FinanceNAPITnot-for-profitPrincipality Building SocietyPrism NetworkQdosRAM Global Solutionsservice deliverySIPPsocial mediaSquare Mile BrokingSquare Mile Broking wins Gold againSSASsuccessT H MarchT.H.March LtdTenetTrafalgar HousetrainingTreating customers fairlyVoiwhat is at the heart of a successful CX strategy
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