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Voice of the Employee

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Joining only 25% of Investor in Customers' (IIC) clients to achieve Gold status, Arrow County Supplies have listened and acted on feedback they received from their customers, employees and management team in 2017 – making an ongoing commitment to continuous improvemen...
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We are delighted to announce that RAM Global Solutions have achieved an Outstanding accreditation for Customer Service levels by the leading independent assessor, Investor in Customers (IIC). Following on from the recent success by RAM Tracking (UK) who achieved an Outstand...
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We've analysed hundreds of thousands of questionnaires, completed by staff and customers across a broad range of industries, from finance to waste management. And, time and time again, it's the same four questions are flagged as areas of concern: Does your business really...
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The simple answer is 'yes', of course. But why is that? Customer loyalty starts with committed and motivated employees, so it's important to keep them satisfied. Our assessments regularly raise this as an issue though, with employees scoring nearly one point (out of 10) ...
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It is said that 81% of companies motivate employees to treat customers fairly. Whilst that may be true, to what aim? Just because they are said to be motivated does not translate into performing to top standards. Or even that those 'top' standards are necessarily customer ...
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customer experienceCustomer ServiceBest practicecustomer feedbackcustomer retentioncustomer engagementInvestor in Customerscustomer loyaltycustomer satisfactionVoice of the Customercustomer centricIICEmployee engagementStaff EngagementVOCIIC Gold AwardIIC AwardsInvestor in Customers AwardsNPSNet PromoterStaff Surveysclient satisfactionemployee surveysExceptionalIIC accreditationIIC Silver AwardVoice of the EmployeeClient retentionCustomer Experience measurementcustomer insightCXIIC assessmentUnderstand customersVOECustomer experience excellenceCustomer lifetime valueCX assessmentGold awardRAM TrackingRoyal LondonArrow County SuppliesAwardsBarnett WaddinghamBeRemarkableCustomercustomer experience changesCX trendsDebtEasy to do businessFenchurch Lawlaw firmslegal sectorLowell Financialmanaging expectationsPensionsAge PartnershipAnaloxAnticipate NeedsAward for Customer ExperienceB2BBack to the floorBluefinBollington InsuranceBrabnersBrand refreshBrowne Jacobsonclient experienceClient servicecommunicationcomplaintsCredit Services AssociationCSACustomer experience awardCustomer experience changes over 10 yearscustomer service changescustomer service changes over 10 yearsCustomersCX DayCX DigestCX StrategyCXDayfeedbackFidelius - Investor in Customers Gold awardIIC Bronze AwardIIC CX DigestILFMimprove customer experienceimprove profitInsightInvestor in Customers Gold awardJelfLegalLegal AbacusMedicash customer experienceMMFMotormileMotormile FinanceNAPITnot-for-profitPrincipality Building SocietyPrism NetworkQdosRAM Global Solutionsservice deliverySIPPsocial mediaSquare Mile BrokingSquare Mile Broking wins Gold againSSASsuccessT H MarchT.H.March LtdTenetTrafalgar HousetrainingTreating customers fairlyVoiwhat is at the heart of a successful CX strategy
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