November 17, 2016
As we are celebrating our tenth anniversary this year, I have been looking at how the industry has changed over the past decade. And there's one thing that stands out amongst the rest - social media. In 2006, there was no Facebook, twitter, Instagram, LinkedIn, Trip Adviso...
customer experienceBest practiceCustomer Servicecustomer feedbackcustomer retentioncustomer engagementInvestor in Customerscustomer loyaltycustomer satisfactionVoice of the Customercustomer centricIICEmployee engagementStaff EngagementVOCIIC Gold AwardNPSIIC AwardsNet PromoterStaff Surveysemployee surveysExceptionalInvestor in Customers AwardsClient retentionclient satisfactionIIC Silver AwardUnderstand customersVOEVoice of the EmployeeIIC accreditationRAM TrackingAwardsBarnett WaddinghamCustomer Experience measurementcustomer insightCX assessmentCX trendsEasy to do businessIIC assessmentlaw firmslegal sectormanaging expectationsPensionsRoyal LondonAge PartnershipAnaloxAnticipate NeedsArrow County SuppliesBack to the floorBeRemarkableBluefinBollington InsuranceBrabnersBrand refreshBrowne JacobsoncommunicationcomplaintsCustomer lifetime valueCXCXDayDebtfeedbackFenchurch LawIIC Bronze AwardILFMimprove customer experienceimprove profitJelfLegal AbacusLowell FinancialMMFMotormileMotormile FinanceNAPITPrincipality Building SocietyQdosRAM Global Solutionsservice deliverySIPPsocial mediaSquare Mile BrokingSSASsuccessT H MarchT.H.March LtdTenetTrafalgar HousetrainingTreating customers fairlyVoiwhat is at the heart of a successful CX strategy