November 17, 2016
As we are celebrating our tenth anniversary this year, I have been looking at how the industry has changed over the past decade. And there's one thing that stands out amongst the rest - social media. In 2006, there was no Facebook, twitter, Instagram, LinkedIn, Trip Adviso...
customer experienceBest practiceCustomer Servicecustomer feedbackcustomer retentioncustomer engagementInvestor in Customerscustomer loyaltycustomer satisfactionVoice of the Customercustomer centricIICEmployee engagementStaff EngagementVOCNPSIIC AwardsNet PromoterStaff SurveysInvestor in Customers AwardsClient retentionclient satisfactionemployee surveysIIC Silver AwardUnderstand customersVOEVoice of the EmployeeIIC Gold AwardAwardsEasy to do businesslaw firmslegal sectormanaging expectationsRAM TrackingAge PartnershipAnaloxAnticipate NeedsArrow County SuppliesBack to the floorBarnett WaddinghamBeRemarkableBluefinBollington InsuranceBrabnersBrowne JacobsoncommunicationcomplaintsCustomer Experience measurementcustomer insightCustomer lifetime valueCXCX assessmentCXDayDebtExceptionalfeedbackFenchurch LawIIC accreditationIIC Bronze AwardILFMJelfLegal AbacusLowell FinancialMMFMotormileMotormile FinanceNAPITPensionsPrincipality Building SocietyQdosRAM Global SolutionsRoyal Londonservice deliverySIPPsocial mediaSquare Mile BrokingSSASsuccessT.H.March LtdTenettrainingTreating customers fairlyVoiwhat is at the heart of a successful CX strategy