Customer Service

Based on more than 14 years of Investor in Customers (IIC) assessments, the statistics above are some of our most revealing, yet, not surprising. Why is this no surprise? Our data highlights that the misalignment between customer, employee and manager perspectives is a commo...
Read more

Computer says no!

October 23, 2020
"Computer says no!" The epitome of poor customer service, this short comedy sketch became so popular due to it’s shared experience of the masses.  The arrival of the desktop computer hailed a new concept when managing the service experience with data an...
Read more