July 28, 2020
Many organisations make bold claims on the website or on social media about how good they are at customer service, but how do they prove it? How can they show that their customers truly are at the forefront of their thoughts? When Denise Crossley, CEO of Lantern Debt Recover...
201720162015201820132019Customer ExperienceIICInvestor in CustomersCXCX Digest by Investor in Customers20142012IIC Gold AwardSmile Customer ExperienceAge PartnershipCMAC GroupCustomer loyaltyCustomer ServiceCX Reading List by Investor in CustomersDebt recoveryDenise CrossleyDigital transformationempathyEquity ReleaseIIC Silver awardLanternSmiletransformationUris Group