0800 024 8895



Net Promoter

Delivering a standout customer experience is down to everyone, not just your customer service department. From sales to management, even the work experience kid, everyone has a role to play. That's because a customer's experience starts from the first time you have contact ...
Read more
How many of us have tried to complete a simple task by calling a company's customer services and received less than adequate customer service? My guess is most, if not all. Take today's mission for example, which should have been easy enough - advising our telephone and broa...
Read more
Isn't it amazing that even though some of the large corporate companies are using the Net Promoter® methodology there are not putting the full force of it in action and doing THE most important thing by closing the loop! A couple of examples from some of the staff at IIC: ...
Read more
2015 is being tipped as the 'Year of the Customer' and delivering an exceptional experience is becoming a key differentiator between companies in all sectors as they are forced to keep price matching Investor in Customers (IIC) have been carrying out independent customer exp...
Read more
Closing the loop with your customers is essential after asking for their feedback. Imagine going into a shop with a complaint: "This TV I have bought from you is broken. In fact, it's the third time I've had a problem with your products in the past couple of years. I thi...
Read more
Gathering customer feedback throughout the year is essential as it enables you to continually improve the customer experience. One of the most effective ways to gather this feedback is on a transactional basis, by implementing a Net Promoter© programme or similar. Her...
Read more
customer experienceCustomer ServiceBest practicecustomer feedbackcustomer retentioncustomer engagementInvestor in Customerscustomer loyaltycustomer satisfactionVoice of the Customercustomer centricIICEmployee engagementStaff EngagementVOCIIC Gold AwardIIC AwardsInvestor in Customers AwardsNPSNet PromoterStaff Surveysclient satisfactionemployee surveysExceptionalIIC accreditationIIC Silver AwardVoice of the EmployeeClient retentionCustomer Experience measurementcustomer insightCXIIC assessmentUnderstand customersVOECustomer experience excellenceCustomer lifetime valueCX assessmentGold awardRAM TrackingRoyal LondonArrow County SuppliesAwardsBarnett WaddinghamBeRemarkableCustomercustomer experience changesCX trendsDebtEasy to do businessFenchurch Lawlaw firmslegal sectorLowell Financialmanaging expectationsPensionsAge PartnershipAnaloxAnticipate NeedsAward for Customer ExperienceB2BBack to the floorBluefinBollington InsuranceBrabnersBrand refreshBrowne JacobsonClient servicecommunicationcomplaintsCredit Services AssociationCSACustomer experience awardCustomer experience changes over 10 yearscustomer service changescustomer service changes over 10 yearsCustomersCX DayCX StrategyCXDayfeedbackFidelius - Investor in Customers Gold awardIIC Bronze AwardILFMimprove customer experienceimprove profitInsightInvestor in Customers Gold awardJelfLaw firms client experienceLegal AbacusLegal firms client experienceMedicash customer experienceMMFMotormileMotormile FinanceNAPITnot-for-profitPrincipality Building SocietyPrism NetworkQdosRAM Global Solutionsservice deliverySIPPsocial mediaSquare Mile BrokingSquare Mile Broking wins Gold againSSASsuccessT H MarchT.H.March LtdTenetTrafalgar HousetrainingTreating customers fairlyVoiwhat is at the heart of a successful CX strategy
Full post archive