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It was time for a change

As the leading Customer Experience Agency, we know only too well the importance of staying current and being immediately visually engaging. So, we have refreshed our identity and created new modern, enticing, marketing collateral to help build our brand awareness. IIC has e...
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3rd October is CX Day, and with 2017 being described as the ‘age of the customer’, the London theme of the day focuses on answering the bold question: what is at the heart of a successful CX strategy? Investor in Customers (IIC) knows the answer... put simply - you need ...
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Cleaning innovation and supplies company Arrow County Supplies has been awarded the Investor in Customers (IIC) Silver accreditation for delivering brilliant customer service. This award follows an independent assessment carried out by IIC, a customer experience agency where...
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Barnett Waddingham has received silver in the Investor in Customers (IIC) award for client relationship management in self-invested personal pensions (SIPPs) and small self-administered schemes (SSAS). This follows ratings-agency AKG awarding them with the financial strength...
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Motormile Finance UK Limited (MMF), a market leader in Debt Purchase and recoveries, have been awarded a Silver rating for ‘outstanding’ customer service – from Investor in Customers (IIC).  IIC, a customer experience consultancy, surveys customers, staff and seni...
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Commercial law firm Brabners has been awarded the Investor in Customers (IIC) Gold accreditation for delivering exceptional levels of customer service.     The award follows a rigorous independent assessment by IIC, the customer experience agency, where the busines...
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Browne Jacobson’s client service has been awarded Gold star status by Investor In Customers (IIC). The ‘Gold’ star rating, previously a 3-star rating, is awarded to businesses that consistently meet the highest standards laid down by IIC in four key areas: un...
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New accreditation levels launched for Investor in Customers Awards (IIC). 250 businesses have already been recognised for customer experience with an IIC Award. Customers are 5x more likely to buy from a company delivering great customer experience. 76% of IIC cli...
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Yorkshire founded retirement finance specialist, Age Partnership breaks yet another record, in what's turning into a boom period for the company. Age Partnership has seen their employee numbers grow by 25% the past 3 months, as the number of people using their services hits...
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So you're thinking about starting the Investor in Customers journey to evaluate what your customer service is really like. But what does it involve and, crucially, does it work? Our assessment model is based on detailed academic research and case studies. An independent a...
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