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Good customer service is no longer enough. It’s not enough for the checkout guy to smile and ask about your day and pack for you and offer you a complimentary newspaper - if the car park was full, the shelves were half empty, or if your personalised offers and loyalty card...
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In 2017, Investor in Customers questioned over 43,000 of our clients’ customers, gathering more feedback than ever before. This resulted in the number of businesses we accredited increasing by 20%, with a record number of IIC Gold Awards being achieved - a strong indicator...
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Cleaning innovation and supplies company Arrow County Supplies has been awarded the Investor in Customers (IIC) Silver accreditation for delivering brilliant customer service. This award follows an independent assessment carried out by IIC, a customer experience agency where...
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Barnett Waddingham has received silver in the Investor in Customers (IIC) award for client relationship management in self-invested personal pensions (SIPPs) and small self-administered schemes (SSAS). This follows ratings-agency AKG awarding them with the financial strength...
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My hero of the week

September 12, 2017
This makes a change from my usually ‘ranting’ blogs! I have a positive story for you for a change! On Sunday evening my daughter called in a blind panic, she’d broken down. Understandably she was freaking. Hubby and I leapt in the car and went to find her. When we real...
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Motormile Finance UK Limited (MMF), a market leader in Debt Purchase and recoveries, have been awarded a Silver rating for ‘outstanding’ customer service – from Investor in Customers (IIC).  IIC, a customer experience consultancy, surveys customers, staff and seni...
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Commercial law firm Brabners has been awarded the Investor in Customers (IIC) Gold accreditation for delivering exceptional levels of customer service.     The award follows a rigorous independent assessment by IIC, the customer experience agency, where the busines...
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Browne Jacobson’s client service has been awarded Gold star status by Investor In Customers (IIC). The ‘Gold’ star rating, previously a 3-star rating, is awarded to businesses that consistently meet the highest standards laid down by IIC in four key areas: un...
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Just had a really bad experience with our car Insurance company. We had our renewal notice in, and it had almost doubled, despite having no claims, or even contact with them over the previous year. I know it has been well documented that insurance premiums had risen, but tho...
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Fenchurch Law has received Investor in Customers’ (IIC) Gold assessment award, recognising their commitment to client service.This was Fenchurch Law's first assessment with IIC.Managing Partner David Pryce commented that: “the recognition reflects how we prioritise clien...
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customer experienceBest practiceCustomer Servicecustomer feedbackcustomer retentioncustomer engagementInvestor in Customerscustomer loyaltycustomer satisfactionVoice of the Customercustomer centricIICEmployee engagementStaff EngagementVOCIIC Gold AwardNPSIIC AwardsNet PromoterStaff Surveysemployee surveysExceptionalInvestor in Customers AwardsClient retentionclient satisfactionIIC Silver AwardUnderstand customersVOEVoice of the EmployeeCX assessmentIIC accreditationRAM TrackingAwardsBarnett WaddinghamCustomer Experience measurementcustomer insightCX trendsEasy to do businessIIC assessmentlaw firmslegal sectorLowell Financialmanaging expectationsPensionsRoyal LondonAge PartnershipAnaloxAnticipate NeedsArrow County SuppliesBack to the floorBeRemarkableBluefinBollington InsuranceBrabnersBrand refreshBrowne Jacobsoncommunicationcomplaintscustomer experience changesCustomer experience changes over 10 yearsCustomer experience excellenceCustomer lifetime valuecustomer service changescustomer service changes over 10 yearsCXCXDayDebtfeedbackFenchurch LawFidelius - Investor in Customers Gold awardIIC Bronze AwardILFMimprove customer experienceimprove profitJelfLegal AbacusMMFMotormileMotormile FinanceNAPITnot-for-profitPrincipality Building SocietyQdosRAM Global Solutionsservice deliverySIPPsocial mediaSquare Mile BrokingSquare Mile Broking wins Gold againSSASsuccessT H MarchT.H.March LtdTenetTrafalgar HousetrainingTreating customers fairlyVoiwhat is at the heart of a successful CX strategy
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