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Motormile Finance UK Limited (MMF), a market leader in Debt Purchase and recoveries, have been awarded a Silver rating for ‘outstanding’ customer service – from Investor in Customers (IIC).  IIC, a customer experience consultancy, surveys customers, staff and seni...
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The simple answer is 'yes', of course. But why is that? Customer loyalty starts with committed and motivated employees, so it's important to keep them satisfied. Our assessments regularly raise this as an issue though, with employees scoring nearly one point (out of 10) ...
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Having happy employees is vital for any business. So it's important to regularly check-in and get feedback, no matter how big or small your company may be. Recently, we've been made aware of a large UK company that does just this…but via paper surveys, which need to be c...
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How many companies do you know that complete staff/employee surveys every year? A lot, hopefully. But are they always honest? Many businesses, even large corporations, send out staff surveys at the end of each year to assess their working environment, but too often the re...
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Employees don't believe that their efforts are being sufficiently recognised by management. That's the result we've drawn from our extensive experience, anyway. Our last 100 assessments of companies in a mixture of industries, have shown that less than seven out of 10 e...
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Gaining feedback from your customers should be an integral part of your customer experience strategy. It will not only help keep tabs on the experience as a whole, but give you snapshots on the company's touch-points. But don't just rely on your customers – ask your ...
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