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3rd October is CX Day, and with 2017 being described as the ‘age of the customer’, the London theme of the day focuses on answering the bold question: what is at the heart of a successful CX strategy? Investor in Customers (IIC) knows the answer... put simply - you need ...
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Barnett Waddingham has received silver in the Investor in Customers (IIC) award for client relationship management in self-invested personal pensions (SIPPs) and small self-administered schemes (SSAS). This follows ratings-agency AKG awarding them with the financial strength...
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My hero of the week

September 12, 2017
This makes a change from my usually ‘ranting’ blogs! I have a positive story for you for a change! On Sunday evening my daughter called in a blind panic, she’d broken down. Understandably she was freaking. Hubby and I leapt in the car and went to find her. When we real...
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Commercial law firm Brabners has been awarded the Investor in Customers (IIC) Gold accreditation for delivering exceptional levels of customer service.     The award follows a rigorous independent assessment by IIC, the customer experience agency, where the busines...
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Browne Jacobson’s client service has been awarded Gold star status by Investor In Customers (IIC). The ‘Gold’ star rating, previously a 3-star rating, is awarded to businesses that consistently meet the highest standards laid down by IIC in four key areas: un...
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Just had a really bad experience with our car Insurance company. We had our renewal notice in, and it had almost doubled, despite having no claims, or even contact with them over the previous year. I know it has been well documented that insurance premiums had risen, but tho...
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Fenchurch Law has received Investor in Customers’ (IIC) Gold assessment award, recognising their commitment to client service.This was Fenchurch Law's first assessment with IIC.Managing Partner David Pryce commented that: “the recognition reflects how we prioritise clien...
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The Jelf and Bluefin merger has been awarded 'three stars' by Investor in Customers (IIC) after undergoing rigorous assessment. It is IIC's highest rating for exceptional client service. The UK broker received high scores in understanding client needs, delighting customer...
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New accreditation levels launched for Investor in Customers Awards (IIC). 250 businesses have already been recognised for customer experience with an IIC Award. Customers are 5x more likely to buy from a company delivering great customer experience. 76% of IIC cli...
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In the Investor in Customers (IIC) customer experience assessments, one of the key themes is anticipating your customer's' needs. That is, assisting them or suggesting a relevant service before they even ask; pre-empting their future requirements. Through my own personal ex...
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