Following our rigorous assessment, and a committed approach to always doing the right thing for their clients, Barnett Waddingham have been accredited with an IIC Silver award.
The accreditation has been earned for the quality of their client relationship management in Self-Invested Personal Pensions (SIPPs) and Small Self-Administered Schemes (SSASs).
Julia Bassett, Partner said: "As the benchmark of a customer-centric organisation, successful accreditation demonstrates a strong commitment to our clients, from providing an all-round excellent service to ensuring we are continuously improving — so that we can meet and exceed expectations.
Accreditation recognises our outstanding level of service
"We received a positive rating of 7.86 (out of 10), highlighting our improvements since previous assessments. It means we are now only 0.14 away from attaining the exceptional ‘Gold' standard accreditation, which we remain determined to achieve.
"The IIC accreditation follows on from our strong AKG financial rating earlier this year, proving our ability to maintain a robust operational capability for our clients.
"The IIC assessment was conducted across four client audiences — SIPP members, SIPP advisers, SSAS members and SSAS advisers — as well as staff and managers involved in the delivery of the client experience. The assessment also considered an external view from IIC. All of this gave a comprehensive insight into the client service and experience we provide."
Sandy Bryson, Director, IIC said: "Barnett Waddingham has again demonstrated their commitment to providing an outstanding level of client experience. By embracing IICs’ rigorous assessment process, they have shown an ongoing determination to understand how to continually improve their client experience. Well done for all their hard work!”