URIS Group continues to strive towards delivering an exceptional customer experience, and by retaining its Investor in Customers (IIC) Gold Award for the 4th year running this recognition firmly demonstrates our commitment to that goal.
Following an independent and thorough review from IIC which assessed the strength of URIS’ customer experience programme, the findings showed that employees clearly demonstrated a clear commitment to delivering what is best for customers and continues to be one of the most customer centric businesses which IIC work with.
IIC reported that clear customer values and initiatives have improved customer outcomes and made it easier for customers to do business with URIS. Through effective capture, use and analysis of customer feedback, URIS has utilised findings to improve its proposition and service.
Supported by IIC, the review has also offered URIS with the opportunity for continual improvement through recommendations to further enhance its customer service offering, which has led to a new training initiative being launched to provide extra understanding and support for vulnerable customers.
Derek Coles, CEO of URIS Group commented “We have worked hard to embed a customer focused culture, and believe that this has been the key to driving business success and employee engagement. We are immensely proud to receive the IIC Gold Standard Award for another year and remain committed to driving our customer experience programmes even further.”
Tony Barritt, MD of Investor in Customers, added that “URIS continue to delight their customers, providing an exceptional service which positions them as one of the leading IIC assessed organisations in the UK. It is very apparent that the customer is at the heart of the business and this is reflected in a clear commitment to treating customers fairly. URIS employees are fully engaged with the customer experience programme that the firm has developed and are motivated to see it succeed”.