Quartix Ltd, the award-winning vehicle tracking company, has been awarded gold from us for their exceptional customer experience.
Managing Director of Quartix, Andy Walters comments: “We are pleased and proud to receive this recognition from IIC. Providing exceptional customer service is at the very core of Quartix’s mission statement and the IIC Gold Award is proof that our employees and our service are living up to that.”
Customer statements collected during the assessment included: “I have recommended the company to many other organisations over the past eight years. I feel confident that the Quartix team would not let anyone down” and “The product is excellent, the price is fair, and the customer service is excellent.”
As part of our process, staff are also given the opportunity to express their views. Feedback was highly positive. “My colleagues are so welcoming and each department we speak to are warm and friendly. Everyone takes a real interest in you and it’s a happy atmosphere. If I need help, it’s always on hand” and “It's an established, successful business with a good working environment and approachable management” are just a couple of the comments we received by Quartix staff members. These comments support the rule that if you treat your staff well, happy customers will also follow.
Sandy Bryson, Director at IIC, added: “It is fantastic news that Quartix has achieved our gold award in only its second assessment. This recognises that Quartix provides its customers with an exceptional level of customer experience. Having just missed the gold award last year, the Quartix team were determined to attain it this year by working closely with us and implementing the changes recommended by their customers, staff and managers. Congratulations.”
Quartix has delivered real-time vehicle tracking and telematics solutions to mobile fleets for over 18 years. Businesses choose Quartix because of the cost-efficient solutions that are easy-to-use from installation through reporting. Over 13,000 companies use Quartix solutions to gain actionable insight into vehicle movements, driver timesheets, driver behaviour, and fuel consumption.
For more information about Quartix, visit www.quartix.net or call 01686 806 663.